Specialties / Zendesk
Make Zendesk work for your team, not the other way round.
We implement, optimise and build on Zendesk. From tidying up views and triggers to custom apps in the ticket sidebar, connected to your systems.
Our Problem Portfolio app is live on the Zendesk Marketplace. View Problem Portfolio on the Marketplace
Our own app, running in live Zendesk accounts.
An ITSM dashboard linking Problems and Incidents, with AI-suggested related tickets. Installs in one click from the Marketplace.
View Problem Portfolio on the MarketplaceTry it below, the way an agent would use it.
- Problems and Incidents linked in a single panel
- AI-suggested similar tickets, and how they were resolved
- Personal data is stripped before any text is compared
- Approved by Zendesk and available to any account
A custom app, inside the ticket.
This is how agents work with apps we’ve built. Switch between the sidebar tabs to try each one.
Good morning. Attached are the third-quarter VAT return and September’s invoices. Could you confirm everything is there? Thanks.
Personal data is stripped before any text is compared.
View Problem Portfolio on the MarketplaceFrom day one to custom apps.
How we work
Discovery
A kickoff call to understand your current Zendesk setup, your stack and the flows you want to improve.
Proposal and development
We propose the scope, timeline and a fixed price. Then we build the app or configuration in iterative releases.
Delivery and maintenance
Installation in your account and training for your team. If you want ongoing changes and maintenance afterwards, they are contracted separately.
Built for the support team and for IT.
Agents never leave the ticket. And whoever owns security knows exactly what connects and how.
Without leaving the ticket
The apps live in the sidebar. The agent never switches tabs or copies data.
Signed access
Every request from the app is signed by Zendesk and verified before it is answered.
Personal data protected
When we use AI to compare tickets, personal data is stripped first.
Support in English and Spanish, EU billing, GDPR
Team in Spain, GDPR compliance and European invoicing.
Deep technical experience with ZAF and the API
Production-grade development with Zendesk Apps Framework, Sunshine, REST API and webhooks.
Effivis Platform as the backbone
Workflows, OCR, AI and orchestration to integrate Zendesk with the rest of your stack.
Frequently asked questions
It depends on the scope: a sidebar widget that calls an external API is not the same as an app with several screens and sync. We give you a fixed quote after a technical assessment. Ongoing maintenance is contracted separately.
Yes. We have an app published and approved on the Zendesk Marketplace, Problem Portfolio, so we know the review process first-hand. We also build private apps, installed only in your account. During discovery we work out with you which of the two options fits better, based on scope and whether the app could serve other companies.
Zendesk Suite. Some features (e.g. custom objects or multi-brand) need specific plans; during the assessment we confirm whether yours supports what you need.
We connect via OAuth wherever Zendesk allows it, store credentials encrypted (AES-256) and all traffic is encrypted with TLS 1.2 or higher. Data is stored on AWS in Ireland; some AI features use providers outside the EU, which we list on our subprocessors page.
Discovery takes 1–2 weeks. A mid-sized private app: 4–8 weeks from contract signature. Zendesk implementations: 2–6 weeks, depending on the number of brands, channels and agents.
Tell us about your Zendesk setup
Free initial discovery. No commitment. We reply within 2 business days.
Prefer to write to us directly? Email us at [email protected]