Get more out of Zendesk
We build custom apps, integrate Marketplace apps and design support workflows that scale with your business.
Custom apps · Integrations · Consulting · Marketplace
Do any of these sound familiar?
Zendesk is powerful, but fitting it to your real operation is another story.
Out-of-the-box Zendesk doesn't cover your specific flows
Standard rules, fields, automations and views fall short as soon as your process has anything non-standard.
Marketplace apps are generic, expensive or incomplete
You pay a monthly subscription for a feature you only half use, or the app doesn't cover your exact case.
Custom integrations with your stack, unmaintained
CRM, ERP, billing, e-commerce... every integration becomes a project nobody wants to inherit.
Four ways we work with you
From private app development to full implementation.
Private apps built for your Zendesk account. React + Zendesk Apps Framework (ZAF).
- Apps installed only in your account (not Marketplace)
- Integrated with your backend or Effivis Platform
- Long-term maintenance and evolution
We evaluate, install and configure existing apps (Shopify, Jira, Salesforce, Slack...).
- Audit of candidate apps against your use case
- Setup, roles and permissions
- Training for your support team
Initial setup: triggers, automations, macros, SLAs, views, business rules, multi-brand.
- Support workflow design per channel
- SLA and escalation policy definition
- Macro, trigger and view templates
Zendesk ↔ ERP/CRM/billing via Effivis Platform (workflows, webhooks, APIs).
- Two-way sync between Zendesk and your stack
- Post-sales and support automation
- Webhooks and workflows on top of Effivis Platform
Why Effivis
We're not just developers. We build the product on top of Zendesk that your business actually needs.
Deep technical experience with ZAF and the API
Professional development with Zendesk Apps Framework, Sunshine, REST API and webhooks.
Effivis Platform as the backbone
Workflows, OCR, AI and orchestration to integrate Zendesk with the rest of your stack.
EU-based support, billing and GDPR
Team in Spain, signed DPAs, GDPR compliance and European invoicing.
How we work
Discovery
A kickoff call to understand your current Zendesk setup, your stack and the flows you want to improve.
Proposal and development
We scope, price and commit to delivery. We build the app or configuration with iterative releases.
Delivery + ongoing support
Deployment in your account, training for your team and ongoing support for maintenance and evolution.
Frequently asked questions
Tell us about your Zendesk setup
Free initial discovery. No commitment. We reply within one business day.
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