Unofficial translation. This is an English translation provided for convenience. The legally binding version is the Spanish original. In case of discrepancy, the Spanish version prevails.

Terms and Conditions of Service

Last updated: October 2026

These Terms and Conditions of Service ("Terms") govern the use of the Effivis platform ("the Service") provided by EFFIVIS TECHNOLOGIES S.L. ("Effivis"). The "Customer" is whoever subscribes to a plan; a "User" is anyone who uses the Service.

By registering for or using the Service you accept these Terms and declare that you have legal capacity to contract and, if you act on behalf of a company, authority to bind it.

1. General information

EFFIVIS TECHNOLOGIES S.L.
Tax ID (NIF): B23839962
Address: C/ Zurbano 49, Bajo – Oficina 4, 28010 Madrid, Spain
Contact: [email protected]

2. Subject matter

Effivis provides, on a subscription basis, a software platform that automates a business's management and communications, subject to the features and limits of the plan subscribed to.

Effivis may modify, suspend or withdraw features of the Service, giving Customers reasonable advance notice where possible.

2.1 Domain names

Where the Service includes a domain name, Effivis registers it through an accredited registrar and, unless the Customer expressly indicates otherwise, is listed as registrant and administrative contact on the Customer's behalf in order to manage it (DNS, renewals and registrar paperwork). By accepting these Terms, the Customer expressly authorises that management.

The Customer may at any time ask for the registration to be transferred into its own name or for the domain to be moved to another registrar, free of charge. Effivis will provide the authorisation code without delay, including after the Customer has ceased to be a customer.

Registrar terms and registrant rights: Domain registration.

3. Account

You must provide accurate information, keep it up to date and keep your credentials confidential. The account holder is responsible for all activity carried out using those credentials and must report any unauthorised use immediately to [email protected].

4. Plans, pricing and payment

4.1 Prices

The prices, features and limits of each plan are those published on our website or communicated at the time of subscribing.

4.2 Billing

Subscriptions are billed in advance, monthly or annually depending on the plan, and charged automatically.

4.3 Non-payment and suspension

If a charge fails, we retry it over the following days and let you know by email. If it remains unpaid, we suspend the Service.

While suspended, no subscription fee is charged, but invoices issued before the suspension remain payable, including any metered usage (for example, telephony) you had incurred. As soon as the outstanding amount is settled, the Service resumes and billing starts again from that point.

4.4 Price changes

Effivis may change plan prices by giving Customers at least 30 days' notice. Changes do not affect periods already paid.

4.5 Refunds

Except where consumer protection law requires otherwise, subscriptions are not refunded once a billing period has started.

5. Acceptable use

You must use the Service only for lawful purposes and comply with applicable law, including data protection law. You may not:

  • Access other people's accounts, data or systems without authorisation.
  • Introduce malicious code or intentionally overload the Service.
  • Send unsolicited messages (spam) via WhatsApp, email or other integrated channels.
  • Distribute illegal, defamatory, fraudulent, obscene or content that infringes third-party rights.
  • Impersonate another person or entity, or commit fraud such as phishing.
  • Breach Meta's policies (WhatsApp Business, Instagram, Facebook) or those of any other integrated service.
  • Extract data by automated means (scraping) without authorisation.

Any breach may result in immediate suspension or termination of the account, with no right to a refund.

6. Intellectual property

The Platform, including its code, design, trademarks and other elements, is the exclusive property of EFFIVIS TECHNOLOGIES S.L. or its licensors.

You retain all rights over the data and files you upload to or process in the Service ("Content"), and grant Effivis a limited, non-exclusive, revocable licence to process it solely for the purpose of providing the Service to you.

Effivis may use any suggestions you make about the Service with no obligation to compensate or credit you.

7. Data protection

Effivis's processing of personal data is governed by our Privacy Policy. Where the Customer uses the Service to process third parties' personal data (for example, its own customers'), the Customer is the controller and Effivis the processor.

7.1 Data processing agreement

This section is the data processing agreement required by Article 28(3) GDPR and Article 33 of Spanish Organic Law 3/2018 (LOPDGDD). It is accepted together with these Terms, with no separate document.

  • Subject matter, duration and purpose. Effivis processes the personal data the Customer enters into or receives through the Platform (its customers' contact details, appointments, conversations, documents and billing data) for the sole purpose of providing the Service, for the duration of the subscription.
  • Instructions. Effivis processes data only on the Customer's documented instructions, which are expressed through the configuration and use of the Platform. If Effivis believes an instruction infringes data protection law, it will inform the Customer before acting on it.
  • Confidentiality. Persons authorised by Effivis to process data are bound by a duty of confidentiality.
  • Security. Effivis applies the technical and organisational measures described in the Privacy Policy, including data isolation between organisations, encryption in transit and at rest, and access control.
  • Subprocessors. The Customer gives general authorisation for Effivis to use the subprocessors in the list of subprocessors. Effivis will notify any addition or replacement 30 days in advance and the Customer may object; in that case either party may terminate the Service.
  • Assistance. Effivis will help the Customer, through the Platform's features, to respond to data subject requests (access, rectification, erasure, portability and others) and will notify the Customer without undue delay of any personal data breach it becomes aware of, with the information the Customer needs to meet its own notification duties.
  • End of processing. On termination the Customer can export its data from the Platform. After the retention period in section 11, Effivis deletes the data and existing copies unless a legal obligation requires keeping them.
  • Information and audits. Effivis will make available the information needed to demonstrate compliance with these obligations and will allow reasonable audits, on notice and without compromising the security of other customers.

8. Availability and support

Effivis aims for 99.5% Service availability but does not guarantee uninterrupted availability: interruptions may occur due to scheduled maintenance, updates or force majeure. Scheduled maintenance is notified in advance where possible; emergency maintenance to safeguard the security or stability of the Service may be carried out without prior notice.

Technical support: [email protected], on business days (Monday to Friday, Central European time).

9. Limitation of liability

To the extent permitted by law:

  • Effivis is not liable for indirect, incidental, special, consequential or punitive damages arising from the use of, or inability to use, the Service.
  • Effivis does not warrant that the Service will be uninterrupted, error-free or fully secure.
  • Effivis's total liability is in any case capped at the amount paid by the Customer in the 12 months prior to the event giving rise to the claim.
  • Effivis is not liable for third-party actions, content or data, nor for content Users upload or transmit via the Platform.

10. Indemnification

You agree to indemnify and hold harmless Effivis, its directors, employees and agents against any claim, damage, loss, cost or expense (including legal fees) arising from your use of the Service, breach of these Terms, infringement of third-party rights, or non-compliance with applicable law, in particular data protection law.

11. Termination

You may cancel at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing period.

Effivis may suspend or terminate your access for breach of these Terms, non-payment, a legal requirement or an order from a competent authority, or account inactivity for more than 12 months.

On termination you lose access to the Platform and to your data. Effivis keeps the data for 30 more days to allow reactivation and then permanently deletes it.

12. Changes to these Terms

Effivis may modify these Terms at any time. Changes are published on this page and, when material, notified to Customers by email at least 15 days in advance. Continued use of the Service after they take effect constitutes acceptance.

13. Governing law and jurisdiction

These Terms are governed by Spanish law. For any dispute arising from these Terms or the use of the Service, the parties submit to the courts of Madrid (Spain), expressly waiving any other forum. If you are a consumer, you may bring actions before the courts of your place of residence.

14. General provisions

  • Entire agreement: these Terms, together with the Privacy Policy and any signed side agreement, constitute the entire agreement between the parties.
  • Severability: if any provision is held void or unenforceable, the remaining provisions remain in full force.
  • Waiver: Effivis's failure to exercise a right under these Terms does not constitute a waiver of that right.
  • Assignment: you may not assign your rights or obligations without Effivis's prior consent. Effivis may assign its rights to any group company or in a merger or acquisition.