Unofficial translation. This is an English translation provided for convenience. The legally binding version is the Spanish original. In case of discrepancy, the Spanish version prevails.
Data deletion
Last updated: October 2026
How to request it
- If you talked to a business that uses Effivis (on WhatsApp, Instagram, Messenger, email or phone): ask that business, which decides what happens to your data. If you don't know which one it is or it doesn't reply, email [email protected] with your phone number, your Instagram or Facebook username, your email and, if you know it, the name of the business. We will pass your request on to them.
- If you have an Effivis user account (web or app): ask your organisation's administrator, or email [email protected] from the address you sign in with, with the subject "Account deletion" and your organisation's name.
What is deleted
- Customers of a business: your conversations, messages, files and call recordings. Your contact details and appointments are anonymised.
- Users: your profile (name, email, role), your sign-in credentials and your sessions.
What is kept
- Billing data, for as long as the law requires.
- The record of each call (number, date and duration), without audio, because it is used to bill the business.
- Security logs, anonymised.
- Whatever a user created on the platform (conversations, tickets, documents): it belongs to their organisation and stays under its control.
Retention periods are listed in the retention table of the Privacy Policy, along with your other rights and how to lodge a complaint with the Spanish Data Protection Agency (AEPD).
How long it takes
One month from receipt of the request. If it is complex, this can be extended by two more months; if so, we will tell you before the first month is up.